GMR International Airport recognized for superior customer service by Skytrax

Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL) has been honoured with the 'Best Airport Staff in India & South Asia 2024' award by Skytrax. The announcement occurred at the Passenger Terminal EXPO 2024 in Frankfurt, Germany. Hyderabad Airport secured the top position among participating airports in the region. The award is based on comprehensive audits evaluating various factors including staff service quality across different roles at the airport such as customer help desks, immigration, security, shops, and food outlets.

Mr. Pradeep Panicker, CEO-GMR Hyderabad International Ltd, highlighted the airport's commitment to customer service excellence and its efforts to redefine the airport experience through innovative technology and stakeholder engagement. Speaking about this achievement, Mr. Pradeep Panicker, CEO-GMR Hyderabad International Ltd said, “Hyderabad Airport continues to set new standards for customer service excellence and has become a pioneer in redefining the airport ecosystem by providing epic experiences. Through exceptional service, innovative technology, and strong and valuable stakeholder engagement, Hyderabad Airport aims to create unforgettable moments for every passenger true to the airport’s promise – “EXPERIENCE EPIC EVERYDAY.”

Skytrax, a well-known air transport rating organization, assigns star ratings to airports and airlines globally. These ratings are based on assessments covering terminal amenities, cleanliness, staff service, security procedures for airports, and cabin comfort, onboard services, entertainment for airlines. The ratings provided travellers with valuable insights for making informed decisions and encourage continuous improvement within the aviation industry.